Returns & Refunds
I want you to be happy with your order from The Whimzee Studio. If something isn’t quite right, please get in touch and I’ll do my best to help. ♡
Physical Products
If you’ve changed your mind about a physical item, you can usually request a return within 14 days of receiving your order.
Please contact me before sending anything back so I can provide the return instructions.
Returned items should be:
- Unused and in their original condition
- Returned with their original packaging where possible
- Safely packaged to prevent damage during return
Unless the item is faulty, damaged or not as described, return postage is the customer’s responsibility.
Once the returned item has been received and checked, your refund will be processed as soon as reasonably possible.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or you have received the wrong item, please contact me as soon as possible with your order number and photographs of the issue.
I’ll work with you to resolve the problem, which may include a replacement or refund where appropriate.
You will not be expected to pay return postage for an item that is faulty, damaged or was sent incorrectly.
Handmade & Made-to-Order Items
Many of my products are handmade individually, so there may be small variations in appearance, size or finish. These are part of the nature of handmade products and are not considered faults where the item is otherwise as described.
For items made specifically to your requirements or personalised for you, cancellation and return rights may differ. Please contact me if you’re unsure whether your item is eligible for a return.
Digital PDF Patterns
PDF knitting and crochet patterns are digital products, so there is no physical item to return.
Because digital products can be downloaded and accessed immediately, refunds are generally not available once you have accessed or downloaded the pattern, where you have agreed to this before downloading.
If a digital file is faulty, incomplete or materially different from its description, please get in touch so I can put things right.
Exchanges
I don’t currently offer direct exchanges for change-of-mind purchases.
If you would like a different item, you can return the original item where eligible and place a new order for the item you would prefer.
Cancellations
If you change your mind about an order, please contact me as soon as possible.
If your order has not yet been dispatched, I’ll do my best to cancel it before it is sent.
For digital products, cancellation rights may be affected once you have agreed to immediate access and the download has begun.
How to Contact Me
For any questions about returns, refunds or cancellations, please contact:
Please include your order number where possible so I can help you more quickly.
Thank you for supporting my small handmade business. ♡